Shipping Policy

Processing Times

We strive to ship all in-stock orders within 4 business days of purchase.

Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 48 hours for tracking updates to appear.

During new product launches, sales, holidays, or other periods of high order volume, processing times may be slightly longer.

Shipping Methods

Orders are shipped via USPS Ground, and all physical orders include tracking. Digital charts are delivered electronically and do not incur shipping charges.

Shipping Address Accuracy

Please verify your shipping address before completing your purchase. We can only ship to the address provided at checkout.

Needlepoint for Gays is not responsible for orders delivered to an incorrectly entered address. Refunds or replacements will not be issued for packages shipped to an address provided incorrectly by the customer.

If you notice an address error, please contact us immediately at info@needlepointforgays.com. While we will do our best to help, we cannot guarantee changes can be made once an order has been processed.

Lost, Stolen, or Damaged Packages

Once a package has been accepted by the shipping carrier, responsibility for delivery transfers to the carrier.

Needlepoint for Gays is not responsible for lost, stolen, delayed, or damaged packages. If your package is lost or damaged in transit, please contact the shipping carrier directly to file a claim.

If your tracking information shows a package as delivered but you have not received it, we recommend:

• Waiting 2–3 business days, as carriers occasionally mark packages as delivered before final delivery

• Checking with household members, neighbors, or your building management

• Contacting your local post office or carrier for additional information

If you still cannot locate your package, please reach out, and we will do our best to assist.

International Shipping

We currently ship to the US and Canada. International shipping rates are calculated at checkout.

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country. These fees are not included in your order total and are collected by the carrier or customs agency.

Questions About Your Order?

If you have not received a shipping confirmation within two weeks of placing your order, or if you have any questions about shipping, please contact us at info@needlepointforgays.com and we'll be happy to help.